Privacy Policy

This Privacy Policy describes how Credflow AI, Inc. ("Credflow," "we," "us," "our") collects, uses, and shares information when you use innetwork.credflow.ai and related services (the "Service").

1) Information We Collect

A. Information you provide

When you sign up or use the Service, we may collect:

• Name
• Email address
• Company / organization
• Role / title
• Communications you send us (support requests, feedback)

B. Information collected automatically

We may automatically collect:

• Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, timestamps, referring URLs
• Security and access logs: login events and related metadata
• Search activity logs: NPIs searched, timestamps, and related usage details tied to your account (used for security, abuse prevention, enforcing limits, and improving the Service)

NPIs are generally public provider-identifying information, but your search history may still be sensitive. We treat it as user-associated usage data.

C. Cookies and similar technologies (including Google Analytics)

We use cookies or similar technologies for:

• Essential functionality (authentication, session management)
• Security (fraud/abuse prevention)
• Analytics (understanding usage and improving the Service)

We use Google Analytics to help us understand how users interact with the Service. Google Analytics may use cookies and collect information such as your device/browser data, IP address, and on-site activity.

You can control cookies through your browser settings. If you disable cookies, parts of the Service may not function properly.

2) How We Use Information

We use information to:

• Provide, operate, and maintain the Service
• Create and manage accounts and authenticate users
• Enforce usage limits and prevent fraud, abuse, scraping, and unauthorized automation
• Monitor performance, debug issues, and improve the Service
• Communicate with you about your account and the Service
• Send marketing emails (for example, an initial product email after sign-up), and other communications where permitted by law

You can unsubscribe using the link in our emails

3) How We Share Information

We may share information with:

A. Service providers (processors)

We share information with vendors that help us run the Service, such as:

• Hosting and infrastructure providers
• Identity and authentication providers
• Analytics providers (including Google Analytics)
• Email delivery and marketing communication providers
• Security, monitoring, and customer support providers

These vendors may access information only to perform services for us and are expected to protect it.

B. Legal and safety reasons

We may share information if we believe it is necessary to:

• Comply with law, regulation, legal process, or lawful requests
• Protect the rights, safety, and security of Credflow, users, or others
• Investigate abuse, fraud, or security incidents
• Enforce our Terms of Use

C. Business transfers

If Credflow is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

D. Aggregated / de-identified information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We do not sell personal information in the ordinary sense of "selling" user data for money.

4) Data Retention

We retain information as long as reasonably necessary to:

• Provide the Service,
• Maintain business records,
• Enforce Terms and prevent abuse,
• Comply with legal obligations.

We may retain certain logs (including search and security logs) for longer periods for security, auditability, and abuse prevention.

5) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6) Your Choices and Rights

• Marketing emails: You may unsubscribe using the link in our emails.
• Cookies: You can control cookies via browser settings (some functionality may be affected).
• Account information: If account settings are available, you may update certain information there.

Depending on where you live, you may have rights to request access, correction, or deletion of certain personal information, subject to legal exceptions and verification requirements.

To submit a request, contact: privacy@credflow.ai.

7) Children's Privacy

The Service is not intended for children under 18 (or under 16 in some jurisdictions). We do not knowingly collect personal information from children.

8) International Users

This Service is intended for use within the United States only. If you access the Service from outside the United States, your information may be processed and stored in the United States and other locations where our service providers operate.

9) Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated policy and revise the "Last Updated" date.

10) Contact

Credflow AI, Inc.
Nashville, Tennessee, USA
Email: privacy@credflow.ai

(If you need a mailing address for formal notices, we can provide one upon request.)